ASDA
Reviews and Complaints
Faulty air fryer
I purchased a George home air fryer, the first time I plugged it in it blew the electric in my home, and when I switched electric back on fryer has not worked, I contacted Asda and after sending a multiple pictures I was told it couldnt be replaced and I would be refunded and I would receive this 24 / 48 hours, then 2 days later I receive an email saying I will not get my refund and need to return item, I only ordered it on line as I am signed off work and unable to drive I have been conned out of my money and refuse to shop with Asda again which they dont seem to give a monkeys about I am absolutely degusted
User's recommendation: Don’t bother there’s plenty of other supermarkets
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Verified ReviewerJob application and handing in confidential documents
- Impossible to contact anyone
Preferred solution: Any sort of confirmation with regards to my application as I have given over confidential documents
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hayes, EnglandHave not received my parcel
Preferred solution: Full refund
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Verified Buyer | Carlisle, CumbriaWrong item send me
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Verified BuyerA in store purchase
Preferred solution: Apology
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Verified Reviewer | Wolverhampton, WolverhamptonRefund not received
User's recommendation: Don't shop at asda
Complain about the charges on petrol pump
User's recommendation: If you have a problem with bank card when putting in machine don’t try it again
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Verified ReviewerResolved: Product inquiry
Company fixed the issue and I have been provided with apology.
Preferred solution: The product
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Verified ReviewerData Breach
Preferred solution: Lawful and professional behaviour from employees.
Service is absolutely pathetic
Damaged good an return
User's recommendation: Shop with confidence
One of your drivers needs to have patience on the road
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Verified ReviewerDisappointing Experience At Asda Wallington: Extremely Poor Customer Service From Manager Operational Manager Vania Faria
I recently visited ASDA Wallington and unfortunately, I had an incredibly disappointing experience due to the extremely poor customer service provided by the Operational manager, Vania. As a loyal and regular customer, I have always had positive experiences at ASDA, but this particular encounter left me frustrated and dissatisfied.
Upon entering the store, I encountered a problem with an item I had purchased the previous week.
I approached Vania, the Operational Manager, to seek assistance in resolving the issue. However, instead of displaying empathy and understanding, Vania was dismissive and unhelpful. She showed a complete lack of interest in addressing my concerns and seemed more focused on rushing me away.
Not only did Vania fail to provide any solutions, but she also displayed a condescending attitude throughout our interaction. Her dismissive tone and lack of professionalism were truly disheartening.
As an Asda customer, I expect to be treated with respect and courtesy, especially when seeking assistance from a manager. Unfortunately, Vania's demeanor fell far short of these expectations.
Moreover, Vania's lack of knowledge about the store's policies procedures and overall products was evident. She seemed unaware of the basic protocols for handling customer complaints and seemed uninterested in escalating the matter or involving other colleague members who might have been better equipped to assist. This lack of competence and willingness to help left me feeling disregarded and unheard.
What disappointed me the most was Vania's inability to empathize with my situation.
Customer service should always prioritize understanding and resolving customer issues promptly. However, Vania seemed more concerned with maintaining her authority than addressing my concerns. This level of indifference is unacceptable and reflects poorly on ASDA Wallington as a whole.
I sincerely hope that ASDA Head Office takes this feedback seriously and addresses the issue at hand. Customer service is a crucial aspect of any business, and the behavior exhibited by Vania was far from satisfactory.
I urge the senior management team at asda head office to provide additional training to their colleagues, particularly in the area of customer relations, to ensure that future customers do not encounter the same disappointing experience.
In conclusion, my visit to Asda Wallington was marred by the extremely poor customer service displayed by the Operational manager, Vania.
Her dismissive attitude, lack of professionalism, and overall indifference towards my concerns were deeply unsatisfactory. I hope that Asda Wallington takes appropriate measures to rectify this issue and provides better training and support to their staff to improve the overall customer experience.
- Extremely poor customer service from managers
Preferred solution: For the Operational Manager Vania Faria to be sacked
User's recommendation: Asda Wallington Customers beware of Operational manager Vania Faria
Complaint
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Verified Reviewer | Stockport, EnglandLack of Trolleys for Wheelchair Users
In the last couple of weeks I have been to ASDA Thornaby and ASDA Stockton (Portrack Lane).
My wife is in a wheelchair and therefore needs a shopping trolley that connects to the wheelchair.
On several occasions i have looked for one of these trolleys, but to no avail, and then told by the trolley collectors at both stores that there is only 1 of these trolleys on site and it must be in use.
I know that a couple of months ago there were 4 - 5 of these at the Thornaby Store.
Do you not want my custom? as the trolley collectors seemed to think there were no more of these trolleys ordered.
We had no option but to go elsewhere to do our weekly shop, your loss.
I have previously complained about this on your website but received no reply, and I have posted about this on Facebook as well to see if I get any response from yourselves
- Range and prices
- Lack of trolleys for wheelchair users
Preferred solution: Apology
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How are you being conned? They said you can return the item.