ASDA Reviews

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Click and collect

Booked click and collect for 21st December, three weeks in advance. Got a confirmation my order was ready. Arrived to find 15 items of my 22 ordered had not been delivered. The assistant seemed to think that was more than acceptable as they have processed the refund. How appalling is that?'
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ID
#2346032 Review #2346032 is a subjective opinion of poster.
Location
Harrow, England

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I have called your complaints department

I was refused the sale of a bunch of Lillys as they would make the cashier unwell . I then had to wheel my trolley back round to self scan to pay for the flowers. I had to queue again with the Lillys in my trolley to buy my lottery tickets , the girl basically threw the cards to the side of the till so I had to reach in and get the tickets myself. The young girl should not be left on her own if thats the case I do understand they would make her ill just didnt appreciate the way I was shouted at down the counter

User's recommendation: Make sure you have more than one person on the till.

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#2858740 Review #2858740 is a subjective opinion of poster.
Location
Birmingham, England
Preferred solution
Apology

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I went to buy chicken from hot counter. I picked the chicken but decided I didnt want it. I put it on top of the counter. Then this woman who always wears a brown rasta hat came to me and said i should put inside the counter not on top. I didnt see the difference and...
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ID
#2858522 Review #2858522 is a subjective opinion of poster.
Location
London, England
Preferred solution
Apology
New Reviewer

I have been charge twice after a very bad service

First we was told to put all our shopping back in our trolly at checkout number 13 by a woman called Dorothy so a whelk chair user could be served before us yet my mother was a disabled person with her badge as disabled isle 14 was not opened we then had to re-cue at another checkout for a further 10 minutes before we was reserved then I have been charged twice for 24 pack of Asda shades toilet roll of £750 so I ended being over charged then when approaching my vehicle a trolly man was rude as blocking access to my car which Was parked in the disabled space
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ID
#2834939 Review #2834939 is a subjective opinion of poster.
Location
Wolverhampton, England
Preferred solution
Full refund

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New Reviewer

Unhappy with delivery

Literally phoned the number provided 8 times and every time they told me they couldnt help until I mentioned that I wanted to speak to a supervisor and then they refused to let me talk to the supervisor and instead said they would keep an eye on the delivery details and would be in contact within 48hrs so I will definitely not be using Asda again unless I go into the shop because that was unbelievable. They were rude to me when I was talking and wouldnt let me speak and at one point actually hung the phone up on me

User's recommendation: Don’t use online shopping unless you have patience to deal with rude customer service.

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ID
#2808961 Review #2808961 is a subjective opinion of poster.
Location
Glasgow, Scotland
Cons
  • Not there when you need them
  • Were rude and never helped me

Compliment a member of staff

I wish to express my thanks for your staff member Sophie at Asda living trinity Wakefield. She has gone out of her way to assist me with an issue this week. It related to a multi pack of school shirts for my daughter to be returned. She went out of her way to check when she came on shift to see if any had arrived on a delivery and also to find a solution. I had explained my daughter has issues. She has executive function issues due to epilepsy and traits of autism so I needed the specific shirts she would wear. It was so nice for someone to just help rather than judge my child. She is a credit to your business.
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ID
#2799363 Review #2799363 is a subjective opinion of poster.
Location
Birmingham, England

Complaints

Being accused of knowing about the Try me you love me policy to get a refund when I didnt know about it properly
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#2776165 Review #2776165 is a subjective opinion of poster.
Location
Gravesend, England

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New Reviewer

Complaint

I ordered cushions click and collect I ordered wrong ones I'm in I'll health and lost receipt was told I could only get refund if the had been delivered so wouldn't change them I have to trail back and put them in box I've took stuff back before and got refund on Asda card . I'm not going for order that's ready to collect I wait till I get refund and close my account I spend a lot of money in Asda and on line which I won't be doing either in futuredont shop thered

User's recommendation: Don't shop there staff aren't helpful at all.

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ID
#2765880 Review #2765880 is a subjective opinion of poster.
Location
Newcastle Upon Tyne, England
Preferred solution
Full refund

Lost bank card money has been spent from my account

I wondered if it was possible to get a refund for the money some one spent on my card online on the 9th of August about 1pm there is 3 separate transactions that happened all around the same time
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#2763964 Review #2763964 is a subjective opinion of poster.
Location
Norwich, England

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New Reviewer

Delivery didnt arrived

ASDA - Delivery didnt arrived
NinjaBullshitBullshitThey text me the driver it's on his way at 20.02 delivery time was 20 to 22 hours i was waiting watching the kitchen window. When i rang been told me the driver was at 21.40 bullocks even didnt parked up or ring the bell. I ordered some chocolates and pressy s cos im flying to Romania so i been let down. Disgusting disgraceful last order. Waiting for my money to be refunded.

User's recommendation: Avoid asda always having replacement.

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ID
#2752295 Review #2752295 is a subjective opinion of poster.
Preferred solution
Full refund

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New Reviewer
ASDA - Complaint
ASDA - Complaint
ASDA - Complaint
PLEASE FORWARD TO LEGAL / COMPLAINTS Hello I have this evening opened and cooked one of your Butchers selection diced beef, see attached images. This was a 400g £3.75 container of beef, purchased from your Darlaston, West Midlands branch on the 16th July, the sell by...
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ID
#2734795 Review #2734795 is a subjective opinion of poster.
Location
Wednesbury, England
Loss
$4
Preferred solution
Let the company propose a solution

Parking fine

I am joy Joison, I visited asda on 07/07/21 with my family and spent around 200 pounds on that day. After shopping the que was so long so It takes some extra time. date and time of entry.. 07/07/21 17.40 and the time of exit..20.54 pm.car number ..KN57 YCH.. I am a regular visitor in asda because my parents were going back to India on that day I spent some extra time for shopping .ease do the needful to resolve the parking fine. Thanking you Joy Joison 0758671****
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ID
#2725746 Review #2725746 is a subjective opinion of poster.
Location
Glasgow, Scotland
New Reviewer

Trying to stop a order

To stop my order I what to talk to someone. With out doing this. I just want to talk to someone to stop my order
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ID
#2716822 Review #2716822 is a subjective opinion of poster.
Location
London, England

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New Reviewer

I have an issue with fulfilment exception and need some help to resolve it. Thank you

My shopping was meant to be delivered yesterday and I didn’t receive it. I checked my orders and it said fulfilment exception. I have tried calling Asda customer service but am finding it hard as I have very poor signal in my area
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ID
#2712601 Review #2712601 is a subjective opinion of poster.
Location
Aberdeen, Scotland

I have still not had a reply

My shopping delivery cancelled by asda 390 minutes after it was due to arrive.was very upset said they would send me vouchers but I have not received anything as an apology.

User's recommendation: Unreliable.

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ID
#2702571 Review #2702571 is a subjective opinion of poster.
Location
Gloucester, England
New Reviewer

Nearly every time I order my food online most things are short dated

Hiya I had my food order delivered last night and most of my order is short dated again my granddaughter as just gone to eat the strawberries and they are dated tomorrows date also a couple are moldy and unable to eat I normally wouldnt complain but it isnt the first time this as happened.Even my fruit and veg are short dated and cooked meats with just a few days left on them to eat my food order only came around 8 pm last night and would expect to have a longer date I suggest that the staff who are picking orders start looking at the dates before sending out to customers I always order from Asda but may

User's recommendation: Make sure have longer dates on products.

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ID
#2688480 Review #2688480 is a subjective opinion of poster.
Location
Wigan, England

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